Returns & Exchanges

Due to the perishable nature of our premium matcha, we are unable to accept returns on opened food products, but we are committed to ensuring you are satisfied with your experience. If your order is damaged or incorrect, please reach out to us within 14 days of delivery for a full replacement or store credit.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief explanation of the issue regarding your matcha or accessories.

• 2.
  Submit Documentation

  For items damaged during transit, please attach clear photos of the packaging and product to help us expedite your claim.

• 3.
  Receive Authorization

  Our team will review your request within 48 hours and provide a return authorization number or confirmation of your replacement.

• 4.
  Resolution

  Once approved, we will ship out your new product or issue a refund to your original payment method, which typically reflects in 5-10 business days.